The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.
Typically if the Urgent Care Center has a volume
of less than 35 patients a day the facility should have one front desk person,
one back office MA/BMO (basic machine operator), one physician and a manager
who is crossed-trained that can pitch in to do drug screens, BAT tests, etc.
For a range of 35-60 patients a day the facility should have two front desk
representatives to do check in and check out, two back office staff/clinical
people with one of those clinical people that is a BMO (basic machine operator)
for X-ray/clinical, one physician and one manager. The physician should be able
to see 4-5 patients an hour on average. If the Urgent Care Center sees
more than 60 patients a day the facility should have two front desk
representatives, two back office staff (as described), one fast tracker who
does vitals and rooms patients and can do drug screens, one physician and one
For more information on staffing guidelines, please see Urgent Care Staffing Guidelines.
square footage of your clinic will depend on the volume that you project to
have. On average, 3,000 square feet, depending what the design features will
entail. For example:
is not advisable to have the Urgent Care Center open without a medical provider present because of potential liability issues and
standards of care.
Please note, the information
provided here in no
way should it be considered as legal or medical advice. Always consult an attorney or insurance carrier for specific information regarding this issue.
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